1.1   In these conditions:
‘Condition’ means the standard terms and conditions of sale set out below, including any special terms and conditions agreed in writing by us;
‘Contract’ means any contract for Goods made between you and the Company;
‘Goods’ means the packaged products or services which we shall supply in accordance with these Conditions; 
‘We’ means Plumb Inn Merchants which is the trading name of Plumb Inn Merchants (Finsbury Park) Limited | Registered in England & Wales Company Number: 8458848 | Registered Office:144a Seven Sisters Road, Finsbury Park, London N7 7NS. Vat no. 182791380.
‘You’ means the customer seeking to purchase the Goods from us and ‘Your’ shall be construed accordingly.


The price of the Goods shall be the price given on the date you place your order and will be confirmed on your invoice. The price of the Goods will include VAT at the prevailing rate. Delivery charges may be applicable to your order. Ask in store for details. Prices correct at time of print. Errors and omissions excepted.


We guarantee to hold the price of the goods on your invoice for 28 days from the date of your order. Should you be unable to take receipt of your goods within this time, the price paid can only be guaranteed by making payment in full and taking delivery within a further 30 days.


You shall pay for the Goods in full either at the time you place the order or, if a deposit has been paid, at least 24 hours prior to delivery being made, with cleared funds, otherwise the delivery date may be cancelled and re-scheduled.


Should you wish to change the order, delivery date or delivery address, you should contact us no later than 48 hours prior to your original agreed delivery date to enable us to perform the Contract.


6.1 Our home delivery service options and pricing will be explained at the point of order.
6.2 Home deliveries are generally made between 7.30am and 6pm.

6.3 You shall be responsible for making all necessary arrangements to take collection of the Goods. 
6.4 Any specific, or exceptional, delivery requirements should be agreed at the point of purchase.
6.5 Delivery charges for orders outside mainland Britain or in the Highlands of Scotland may vary.
6.6 If you fail to take delivery of the Goods or fail to give us adequate delivery instructions on the date agreed for delivery, then we reserve the right to charge you the subsequent delivery charges.
6.7 We recommend that you do not confirm the start date with your installer until you have received and checked your delivery. If you do not check your delivery is correct before Installation starts we will not accept liability for any additional costs that you incur while any product Issues are resolved.  
6.8 You agree to accept delivery within 30 days of the date you make payment in full for your order unless otherwise agreed. We reserve the right to charge storage charges at the rate of 2% of the total order per month if orders are delivered outside 30 days.
6.9 Risk of damage to, or loss of the Goods shall pass to you at the time we deliver to your agreed delivery address.


7.1   We recommend that you examine the Goods to check that they are as ordered and undamaged as soon as possible after delivery. Please open each box and check that everything is as ordered and appears in good condition. We will replace Goods free of charge that have been incorrectly supplied or damaged in transit during our delivery. Please notify your local store within 7 days from the day after the day on which the Goods were received and we will arrange for a replacement item to be delivered and the damaged item to be collected.
7.2   All damaged Goods, wherever possible, should be returned in their original packaging.


8.1 You will be entitled to cancel the Contract with us in the following circumstances: 
8.1.1 Internet & telephone orders where goods have not been installed and you are unhappy with the Goods, for whatever reason, and notify us before the expiry of 14 days from the day after the day on which the Goods were received;

8.1.2 Where Goods supplied are faulty or not in accordance with the specifications of your order. 
8.2 A refund will be reimbursed to you within 28 days from the day after the day on which the cancellation was made. This is subject to us being given reasonable opportunity to collect the goods. Where the goods were correctly supplied and returned to us, we may retain up to 25% of the purchase price to cover collection and transport costs. 
8.3 This right of cancellation does not apply to special orders of products not featured in our regular stock holding+6 or where goods are specifically made to your specification or personalised at your request. 
8.4 You are obliged to take care of any products that you intend to return to us. We ask you to ensure that returned items are complete, unused and, wherever possible, in the original packaging. Please ensure that they are packed appropriately for courier collection. 
8.5 We cannot refund Goods that have been damaged while in your possession.


9.1 Proof of purchase is required before any warranty claim can be assessed.
9.2 We shall make good by reimbursement of the whole or part of the price or, at our option, by repair or by replacement any defect developing under normal domestic use of the Goods within the stated guarantee period for the product effected, see below for full details of our product guarantees.
9.3 Save as provided elsewhere, our liability for death or personal injury caused by our negligence shall be unlimited and for all other loss or damage which you may suffer or incur in connection with the supply of Goods, our liability shall be limited to that caused by a natural and reasonably foreseeable consequence for which we are at fault or negligent.
9.4 All products come with a guarantee included at no extra cost. The length depends on the product. Please see below for more details.


10.1 We shall have no liability whatsoever for any failure to perform, or for a delay in the performance of any of our obligations under the Contract arising wholly or in part by reason for any factor beyond our direct control.
10.2 In placing an order with us, you warrant that you are a resident of the United Kingdom and that you have the necessary permission and authority to enter into this Contract. 
10.3 Where any competent authority deems any Condition to be invalid or unenforceable in whole or in part, then the offending part shall be removed and the validity of the remainder of the Condition shall not be affected.
10.4 These Conditions do not purport to confer a benefit on any third party by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not a party to it.
10.5 The Contract and these Conditions shall be governed by the laws of England, and you agree to submit to the non-exclusive jurisdiction of the English courts.
10.6 Any notice required or permitted to be given by either party to the other under these Conditions shall be in writing addressed to the other party and delivered to the address provided at the time the order is confirmed or any subsequent or alternative address which one party may notify to the other from time to time.
10.7 The terms and conditions do not affect your statutory rights.


All products are engineered & manufactured to exacting standards and carry a manufacturer’s guarantee. Guarantees vary depending on the manufacturer of the product.

How to Claim: 
In the unlikely event that you encounter a problem with a product, you should contact us with a proof of purchase and full description of the problem. If the problem is due to a manufacturing fault, we will arrange the supply of a replacement product or in some cases the repair of a faulty item.

Our Guarantee:
We will replace at our discretion, in part or whole, a product which is defective in operation, materials or workmanship. If the exact model is no longer available, we will endeavour to provide the nearest equivalent from our then current range. To be covered by the guarantee, all products should be installed in accordance with the instructions provided and be for domestic use only. Products must be purchased and installed in the UK and Ireland only. This product guarantee applies to the original purchaser or end user and the original installation address only, is non-transferable and takes effect from the date of purchase. The guarantee does not cover damage during fitting, accidental or malicious damage, improper use or negligence, discolouration due to prolonged exposure to sunlight or UV light, general wear and tear ( for example light bulbs, hinges, cartridges & shower hoses are items that do need to be replaced periodically ), damage due to poor installation or servicing or consequential loss. Care should be taken in hard water areas to ensure that cartridges are regularly cleaned. We require original proof of purchase to be provided for us to be able to consider any claim, so please keep your invoice and/or receipt.

We reserve the right to alter the details of, or wholly withdraw elements of these guarantees entirely at our discretion. Existing commitments will be honoured up to the date the change is made and in accordance with the terms of this document. 
Our Guarantee is in addition to your statutory rights, and does not affect your statutory rights. 

Ex-Display Products:
Products sold as ex display have been installed in our stores and may well have scuffs and cosmetic damage consistent with normal use and where ever possible we have tried to show affected areas prior to sale.

Ex-display products are sold without an extended guarantee. This does not affect customer's statutory rights.